About James
Hi! I’m James Burton, a service advisor who has been with Luther for five years and counting, but my automotive journey began in 2001. I prioritize keeping customers informed and involved during the entire service process. My decision to join the industry was driven by my desire to help others and my love for cars. Many people return or recommend me because of my exceptional customer service. Customers recognize that I will be transparent, informative, laid-back, and engaged throughout the entire service process. When I’m not working, I have a passion for football and coaching kids aged 14 and under. I enjoy boating, fishing, and anything else related to the outdoors. My love for traveling has taken me to several places, including Mexico, Honduras, and along the west coast.
Customer rating
4.8 / 5 based on 253 ratings (144 written reviews)
Recent reviews
He failed and provided Service Car incomplete when returned never asked to replace it air cleaner when the video showed them extremely bad missing lug nuts after rotation wanna tell him after Service was done he blamed me for a bad brake job and I damaged the car over Talk to me would not listen. I return it a different day and talk to the manager, Chris.
— Dennis P. ,
Very courteous. Car war was ready in the communicated time frame.
— Michael G. ,
James was very courteous and eager to get my vehicle serviced. He let me know what to expect and he followed through with an update.
— Richard S. ,
it was great. You kept me informed and made it easy to make decisions on the repairs to my car. I appreciate your help and will recommend you to anyone that asks
— Jim G. ,
James was personable and helped find the costs of some additional recommended maintenance. It was great working with him.
— Rodney W. ,
Great. He is kind, professional, and knowledgeable.
— John W. ,
Great service, above and beyond 👏
— Ridwan A. ,
Great service, and it was done quicker than expected!
— Marilee S. ,
Great!
— Yoon Son A. ,
James was very pleasant to work with and explained in laymans terms what service I needed done.
— Wendy N. ,