About James
Hi! I’m James Burton, a service advisor who has been with Luther for five years and counting, but my automotive journey began in 2001. I prioritize keeping customers informed and involved during the entire service process. My decision to join the industry was driven by my desire to help others and my love for cars. Many people return or recommend me because of my exceptional customer service. Customers recognize that I will be transparent, informative, laid-back, and engaged throughout the entire service process. When I’m not working, I have a passion for football and coaching kids aged 14 and under. I enjoy boating, fishing, and anything else related to the outdoors. My love for traveling has taken me to several places, including Mexico, Honduras, and along the west coast.
Customer rating
4.8 / 5 based on 193 ratings (111 written reviews)
Recent reviews
Very helpful. Got the job done fast.
— Peter H. ,
Was a few minutes late but no issue having work completed on time. James was detailed and enthusiastic.
— Michael G. ,
Everyone was very respectful and I was nicely surprised how fast I was able to get in and out. I really liked that you gave my vehicle a wash too.
— Debra O. ,
Friendly, professional and go me in and out quickly for a recall
— Louis H. ,
Fantastic as always! James is always very professional. He gets done what is needed efficiently.
— Nola B. ,
Great communications by explaining the issues and recommending appropriate service.
— Jerry H. ,
Not necessarily about James specifically but wanted to give feedback. We got our car in for warranty repair. It was in service for 11 days without *any* further communication or timeline. After a week we started calling the service dept but the calls almost never went through even after repeated attempts, and we couldn't even leave a voicemail (at least using the main line). We usually ended up having to call sales to get someone in service to call us. It was a huge headache every time, and we didn't get any info on the state of our car until day 10, when we were informed that they ordered parts and made repairs without our knowledge. Though it was covered under warranty, we were left in the dark and weren't able to give informed consent. Overall communication was a huge headache and it took massive effort to get any information, and it felt as though the employees couldn't be bothered to talk to us. I understand that the service dept is short staffed, but this was unreasonable. Overall though I was happy with the repairs, and they stood by the warranty and even caught and fixed another issue that we were not aware of. Just wish it had not been such a headache, and makes me very unlikely to return here for service.
— Abraham J. ,
James was polite and very helpful.
— Ricky C. ,
James provided me with excellent service, efficient and informative. Everything went smoothly from start to finish. Much appreciated!
— William M. ,
Good service
— Abshir H. ,