About James
Hi! I’m James Burton, a service advisor who has been with Luther for five years and counting, but my automotive journey began in 2001. I prioritize keeping customers informed and involved during the entire service process. My decision to join the industry was driven by my desire to help others and my love for cars. Many people return or recommend me because of my exceptional customer service. Customers recognize that I will be transparent, informative, laid-back, and engaged throughout the entire service process. When I’m not working, I have a passion for football and coaching kids aged 14 and under. I enjoy boating, fishing, and anything else related to the outdoors. My love for traveling has taken me to several places, including Mexico, Honduras, and along the west coast.
Customer rating
4.8 / 5 based on 216 ratings (123 written reviews)
Recent reviews
Did a great job!
— Judith R. ,
James is great! professional, polite, is easy to talk with, and does his job with enthusiasm.
— Robert S. ,
My overall experience with James was very positive. One negative to get out of the way first. car was brought in for tire replacement as the OEM Falkens had worn out at 17000 miles. This is a well known problem. I was presented with several tire options all of which required out of pocket money. I was not clearly presented with the option of replacing the tires with OEM replacements for no out of pocket expense. TSB 02-003/26 made it clear that Mazda would foot the entire bill if replacing with new OEM Falken tires. This was not made clear to me. It felt like an up sell. My car has less than 1 year left on lease so upgrading tires was nonsense for me. James may have assumed that i had purchased the vehicle - i will give him the benefit of the doubt. This is not intended as a criticism of James - just wanted to make him aware of how this was perceived. That said - the tire replacement was flawless. James even went above and beyond for me when i forgot to tell them that i didn't want my car washed (I hand wash the car). He couldn't prevent the car from going thru the wash after i told him (this is first step in the intake process before delivering to technicians). When i got my car back it looked like it had been freshly detailed - not a water spot to be found anywhere! Someone had taken the time to hand dry the car and wipe it down. I really appreciated that!. Hats off to James for going above and beyond. I would absolutely recommend James as your service advisor. Just know your options before hand.
— Jeffrey K. ,
Very friendly and very professional
— Pornthira M. ,
Friendly, thorough and knowledgeable.
— Mark B. ,
Amazing help and work to get my car repaired before a big trip. James was wonderful
— Samuel C. ,
After many attempts, James helped me understand how to use the navigating system in my car.
— Gertrude B. ,
A dishonest trickster!!!
— Lee V. ,
Very efficient polite James makes you feel comfortable and that he has your best interest in mind when dealing with your car
— Gregory G. ,
Overall great!!
— Vilas P. ,